T&C Seasonal Courses

Welcome, and thanks for choosing Sobremesa.Institute!
When you use our products and services, you’re agreeing to our terms, so please take a few minutes to read over the Terms of Service below.

Thank you for understanding and respecting our T&C for 2026.

(*) You are entering into a legally binding agreement.

1. Program Overview

Flexible Packs are one-on-one online Spanish programs designed for busy professionals, creatives, executives, and travelers who need structure, flexibility, and measurable progress.

All learning plans, objectives, and progression strategies are designed and academically led by Lydia, founder of Sobremesa.Institute and senior Spanish educator.
Lessons may be delivered by a qualified member of the Sobremesa teaching team.
Methodology follows an evidence-based, highly personalized instructional model.

2. Registration Process

2.1 Level Test

All students must complete an online Spanish placement test before starting the program.

2.2 Academic Meeting

After the test, students meet with Lydia for a 45-minute academic advising session to:

Discuss goals
Confirm level
Design the initial learning strategy

2.3 Scheduling Lessons

Lessons are 90 minutes.
Lessons are held Monday to Thursday.
Lessons must begin between 9:00 and 18:00 CET.
Students receive a fixed weekly time slot (day + hour).
This slot may be changed only when necessary (e.g., travel, time zone changes), subject to availability.

3. Flexible scheduling model (How Flexible Packs work)

Flexible Packs adapt to real life while maintaining clear structure.

3.1 Fixed Weekly Lesson Slot

Each student has a stable weekly day and time.

This ensures continuity of learning and calendar organization.

3.2 Monthly Frequency Planning

At the end of each month, students set the lesson frequency for the upcoming month:

1 lesson per week
2 lessons per week
3 lessons per week
4 lessons per week

You may vary the rhythm weekly within the month (e.g., week 1: 1 class; week 2: 3 classes; week 3: 0; week 4: 1).

The time slot stays the same; the frequency changes.

3.3 Pauses & Travel Weeks

Students may include weeks with no lessons due to travel or work.

4. Rescheduling & Cancellations

4.1 24-Hour Policy

Any cancellation or rescheduling must be requested min. 24 hours in advance.

Changes with less notice count as completed lessons.

4.2 Rescheduling Window

Cancelled lessons can be rescheduled and taken within the following 4 weeks.

Fridays are reserved to facilitate rescheduling when possible.

4.3 No-Shows

If the student does not join within 15 minutes, the lesson is considered completed.

5. Completion Window (Maximum Duration Per Pack)

To maintain structure and avoid indefinite extensions, Flexible Packs have a maximum completion time:

15-Lesson Pack → up to 18 weeks
30-Lesson Pack → up to 36 weeks
60-Lesson Pack → up to 72 weeks

This accommodates slower rhythms and travel periods while ensuring steady progress.

6. Payments & Service Provider

6.1 Payments

Payment must be made in full before lessons begin.

6.2 Stripe Payments

Payments are processed through Stripe.

Stripe Payments Europe is responsible for EU customers.

Sobremesa.Institute is not responsible for:

Additional bank fees
Interest charges
Overdraft fees
Currency conversion charges

6.3 Non-Refundable Policy

Flexible Packs are non-refundable, as your enrollment includes:

personalized curriculum development
monthly planning
reserved weekly time slots
ongoing academic oversight

7. Refund Policy (Only Before Course Start)

If you cannot or choose not to begin your course, written notice is required.

Refund tiers (before course start)

30 days before start → 100% refund
29–20 days before → 50% refund
19–10 days before → 25% refund
< 10 days before → 10% refund

A €100 cancellation fee applies.

Credit Option

Instead of a refund, you may choose:

A credit valid for 24 months
No cancellation fee
Applicable to any Sobremesa service

No refunds or credits are available once the course begins.

8. Teacher Availability

While Lydia designs and oversees all learning plans, lessons may be taught by any qualified teacher on the Sobremesa team.

All instructors follow the same academic framework and personalized curriculum designed specifically for each student.

9. Technical Requirements

To ensure quality:

A stable broadband internet connection
Camera + microphone
Zoom access
A quiet environment

If connection is unstable, the teacher may request that the camera be turned off to prioritize audio clarity.

10. Code of Conduct

Students agree to:

Attend lessons punctually
Communicate with respect
Follow the 24h cancellation policy
Maintain academic engagement

Sobremesa may discontinue lessons in cases of abusive or inappropriate behavior.

11. Holidays

Sobremesa.Institute observes all official holidays in Barcelona. Lessons falling on holidays are rescheduled within the student’s 4-week window.

2026

Thursday, 1 January — Año Nuevo
Tuesday, 6 January — Día de Reyes
Friday, 3 April — Viernes Santo
Monday, 6 April — Lunes de Pascua
Friday, 1 May — Día del Trabajo
Monday, 1 June — Lunes de Pascua Granada
Wednesday, 24 June — San Juan
Saturday, 15 August — La Asunción
Friday, 11 September — Diada Nacional de Cataluña
Thursday, 24 September — La Mercè
Sunday, 1 November — Todos los Santos
Sunday, 6 December — Día de la Constitución
Tuesday, 8 December — La Inmaculada
Friday, 25 December — Navidad
Saturday, 26 December — San Esteban

Also, Sobremesa.Institute may observe certain holidays throughout the year. You will be notified in advance of any holidays that may impact your course schedule.

There will be no classes during the Sobremesa Language & Cultural Immersion Week in Barcelona, taking place May 24–30, 2026.

12. Changes to Terms

Sobremesa.Institute reserves the right to update these Terms & Conditions.

Students will be notified of any changes.

We are here for you ♡

For more information or any specific questions, don’t hesitate to contact us at hola@sobremesa.institute